Driving technology and operational resilience for a leading logistics provider
Our client wanted to establish a robust resilience programme to respond to the growing and escalating threat of cyber-attacks. The programme aims to prevent cyber-attacks and ensure the company can respond to and recover from a significant cyber incident operationally. Cyber incidents could significantly impact IT and communication systems, consequently impacting business operations. The resilience programme is in place to protect the company’s critical infrastructure and complex technology estate and maintain business continuity.
Service
Sector
"This resilience programme has prepared operations to respond quickly and effectively to a cyber-attack."
The Challenge
Delivering a strategic approach to resilience in a company with thousands of operational locations and more than 100 applications presented a significant challenge.
The objective was to enhance the company's ability to prevent, respond to, and recover from cyber-attacks. Given the diverse nature of applications across different regions, we faced the challenge of developing standards and procedures that allowed the client to ensure a consistent and coordinated approach to achieving improved technology resilience and business continuity.
Reducing the recovery time of critical applications was a paramount challenge due to the number and interconnectivity of these applications. We were committed to ensuring that these applications had secure backup processes in place and well-documented recovery plans, enabling a swift and coordinated recovery.
The Solution
- We developed a series of standards, procedures and solutions to drive resilience across the organization effectively.
- Together, we created functional working groups with SMEs to support the development of business continuity material.
- We have implemented strong support structures within each region to deliver the resilience programme to all operational locations.
- We have managed the creation of specialised tools to allow operations to continue delivering critical orders during a cyber-attack.
- We supported the creation of business continuity plans focused on responding to cyber-attacks.
- We have implemented situational steering teams to communicate effectively during major incidents.
The Impact
- The resilience programme has prepared operations within our logistics client's business to respond quickly and effectively to a cyber-attack.
- The programme has enhanced security against cyber-attacks by introducing protective measures on externally facing applications and users across the company.
- The programme has provided enhanced backup and recovery processes for all critical applications.
- The programme has delivered a structured multi-year roadmap to achieving resilience. The roadmap outlines clear steps and timelines to improve operational security.
