Delivering a bespoke web app for young people learning workplace skills
Mapping out workplace skill progression was a key part of how our client in the charity sector is helping disadvantaged young people. But this was a time-consuming process and they needed help to find ways to make this quicker and easier for their young people and skills coaches. This case study explores how we delivered a bespoke web application that enabled our charity sector client to create ownership of their skills progression and development.
Service
Sector
“Working in partnership with LanciaConsult has transformed the pace and impact of our strategic digital work. I trust them implicitly and their advice and flexibility are invaluable. It always feels like we’re working together as a team.”
Client’s Chief Operating Officer
The Challenge
Our charity tech client – and social impact partner – had a vision for a digital ‘Skills Passport’. The idea would help disadvantaged young people track development of their key workplace skills, giving young people ownership of their self-development whilst improving their digital literacy. The result needed to transform the existing, labour-intensive process where responsibility falls to the young people’s skills coaches.
With funding already approved, the charity needed help moving forward. From defining their requirements, to engaging key market players and choosing a supplier. With our proven record in software selection and deployment for third-sector organisations, the client approached us to help find the best-fit solution.
The Solution
We applied our deep technology experience to facilitate a series of requirements workshops. These helped capture our client’s needs, allowing us to advise them on opportunities to improve their solution, including elements like functionality and performance.
We built these requirements into a request for proposal (RFP). With this, we were able to reach out to a shortlisted group of suitable technology suppliers – identified through our extensive research and knowledge of the software development market.
Using the client’s priorities to guide us, we then ranked the shortlisted suppliers based on cost and quality. After interviewing the strongest contenders, the client was able to make an informed decision on the best provider.
The Impact
Delighted with the first phase, the client invited us to oversee product delivery and rollout. This phase involved the following support:
- Agile management of the web app development.
- Integration with the client’s existing CRM system.
- Conducting user testing to confirm the solution met requirements.
- Post-release bug fixing to ensure the robustness and quality of the solution.
We have a wealth of experience and expertise in delivering third-sector technology projects. This made us uniquely placed to act as a trusted partner through the whole project lifecycle. Our involvement gave the client a clear direction for stakeholders and suppliers and most importantly a team they could rely on for advice and support. Thanks to our flexible and pragmatic approach, the client now has the user-friendly solution they wanted. On time. On budget.
